FREQUENTLY ASKED QUESTIONS
1. Are all the watches on SpindleLux authentic?
Absolutely! At SpindleLux, we take great pride in curating only authentic timepieces from well-established and reputable watchmakers. Each watch in our collection comes with a certificate of authenticity, ensuring its genuineness and impeccable craftsmanship.
2. How do I schedule an appointment to visit your showroom in Beverly Hills?
Booking an appointment to visit our showroom is easy. Simply visit our Contact page and fill out the appointment request form, or you can give us a call at 818-448-0773. Our team will be delighted to arrange a time that suits your schedule.
3. Can I purchase watches directly from your website?
Yes, you can! While we cherish the in-person experience at our showroom, we understand that some clients prefer the convenience of online shopping. You can explore our handpicked collection of luxury timepieces on our website and make a purchase from the comfort of your home.
4. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), as well as PayPal and bank wire transfers for certain purchases. Rest assured that your payment details are kept safe and confidential.
5. What are your shipping options and delivery times?
We offer fast and reliable shipping options to cater to our global clientele. The delivery time may vary depending on your location and the chosen shipping method. Once your order is processed, we will provide you with a tracking number so you can keep an eye on its journey to your doorstep.
6. Do you offer international shipping?
Yes, we proudly ship our luxury timepieces worldwide. No matter where you are, we can deliver your watch securely to your desired location.
7. What is your return policy?
Customer satisfaction is of utmost importance to us. If, for any reason, you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange, provided the watch is in its original condition with all accompanying documents.
8. Can I trade in or sell my watch to SpindleLux?
Absolutely! We are always interested in considering pre-owned luxury timepieces for trade-ins or direct purchase. Please visit our Trade-In page or contact us to discuss the details further.
9. How can I contact your customer support team?
We're here to assist you. You can reach our friendly customer support team through our Contact page, where you'll find a convenient form to submit your inquiries. Alternatively, you can email us at info@spindlelux.com or call us at 818-448-0773.